{"id":30,"date":"2025-10-09T09:01:51","date_gmt":"2025-10-09T09:01:51","guid":{"rendered":"https:\/\/connselmer.eu\/?page_id=30"},"modified":"2026-07-07T08:37:43","modified_gmt":"2026-07-07T08:37:43","slug":"faqs","status":"publish","type":"page","link":"https:\/\/connselmer.global-exposure.co.uk\/staging\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:200px;--awb-padding-bottom:100px;--awb-background-image:linear-gradient(90deg, var(--awb-color5) 0%,#0123aa 100%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-align-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.88%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:#ffffff;--awb-margin-bottom:0px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">FAQs<\/h1><\/div><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:rgba(255,255,255,0.89);--awb-margin-top:0px;--awb-margin-bottom:20px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;line-height:1.3;\"><\/h4><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:50px;--awb-padding-bottom:50px;--awb-padding-top-small:40px;--awb-padding-bottom-small:40px;--awb-background-color:#f2f2f2;--awb-background-image:linear-gradient(180deg, var(--awb-color3) 0%,rgba(255,255,255,0) 100%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:calc( 1200px + 30px );margin-left: calc(-30px \/ 2 );margin-right: calc(-30px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-overflow:hidden;--awb-bg-color:#ffffff;--awb-bg-color-hover:#ffffff;--awb-bg-size:cover;--awb-box-shadow:1px 1px 2px 1px #c1c1c1;;--awb-border-radius:16px 16px 16px 16px;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:15px;--awb-margin-bottom-large:30px;--awb-spacing-left-large:15px;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:15px;--awb-spacing-left-medium:15px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:15px;--awb-spacing-left-small:15px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-1 .fusion-panel { border-color:var(--awb-color3); }.fusion-faqs-wrapper #accordian-1 .fusion-panel:hover{ border-color: var(--awb-color3); }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 26px;width: 26px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: var(--awb-color5);}.fusion-accordian #accordian-1.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 44px;}.fusion-accordian  #accordian-1 .panel-title a{font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: var(--awb-color4);}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color4);}.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-color4); }.fusion-faqs-wrapper .fusion-accordian  #accordian-1 .fusion-panel {padding-top: 15px;padding-right: 30px;padding-bottom: 15px;padding-left: 30px;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordian-1\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-5189 \"><span class=\"entry-title rich-snippet-hidden\">Does Conn Selmer, Inc. buy or sell used, collectible or antique instruments?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/connselmer.global-exposure.co.uk\/staging\/author\/global-exposure\/\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-21T10:48:59+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-5189\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-5189\" href=\"#collapse-1-5189\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Does Conn Selmer, Inc. buy or sell used, collectible or antique instruments?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-5189\" aria-labelledby=\"faq_1-5189\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Conn Selmer, Inc. only deals in the manufacturing and distribution of new instruments and accessories. Please refer to the previous FAQ question for information on buying or selling such instruments.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-5187 \"><span class=\"entry-title rich-snippet-hidden\">I would like to sell\/buy a used instrument on an online auction. Can you tell me more about it?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/connselmer.global-exposure.co.uk\/staging\/author\/global-exposure\/\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-21T10:48:49+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-5187\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-5187\" href=\"#collapse-1-5187\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I would like to sell\/buy a used instrument on an online auction. Can you tell me more about it?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-5187\" aria-labelledby=\"faq_1-5187\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We are unable to address requests for information pertaining to online auctions of musical instruments. We deal in newly manufactured instruments only and unfortunately cannot assess value, identify or give specs on older models. You may wish to contact your local Conn Selmer dealer for assistance. They are extremely knowledgeable and helpful when it comes to any Conn Selmer instrument. Alternatively, you may wish to do an online search to locate additional information on your instrument.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-5185 \"><span class=\"entry-title rich-snippet-hidden\">How much is my old instrument worth?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/connselmer.global-exposure.co.uk\/staging\/author\/global-exposure\/\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-21T10:48:37+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-5185\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-5185\" href=\"#collapse-1-5185\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How much is my old instrument worth?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-5185\" aria-labelledby=\"faq_1-5185\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Like any antique or collectible, the &#8220;value&#8221; or &#8220;worth&#8221; of your instrument rests in finding the right buyer. Conn Selmer, Inc. does not deal in used, collectible or antique instruments. We do not offer appraisals either. Many dealers and music stores around the U.S. offer such evaluations. You may also wish to consider these external internet sources:<\/p>\n<p>Orion Blue Book: <a href=\"http:\/\/www.orionbluebook.com\" target=\"_blank\"><strong>www.orionbluebook.com<\/strong><\/a><br \/>\nNational Music Museum: <a href=\"http:\/\/nmmusd.org\/\" target=\"_blank\"><strong>http:\/\/nmmusd.org\/<\/strong><\/a><br \/>\nConn Loyalist: <a href=\"http:\/\/www.xs4all.nl\/~cderksen\/index.html\" target=\"_blank\"><strong>www.xs4all.nl\/~cderksen\/index.html<\/strong><\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-5182 \"><span class=\"entry-title rich-snippet-hidden\">Can you do overhauls on older instruments?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/connselmer.global-exposure.co.uk\/staging\/author\/global-exposure\/\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-21T10:47:45+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-5182\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-5182\" href=\"#collapse-1-5182\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can you do overhauls on older instruments?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-5182\" aria-labelledby=\"faq_1-5182\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>No, unfortunately our factories are unable to accommodate requests for non-warranty service. We suggest contacting your local Conn Selmer dealer to inquire about repairs and service that are not warranty related. They are very knowledgeable when it comes to these issues and can recommend a contact if they are unable to assist you. You may also wish to try locating a repair shop on this website:<\/p>\n<p>National Association of Professional Band Instrument Repair Technicians (NAPBIRT)<br \/>\n<a href=\"http:\/\/www.napbirt.org\" target=\"_blank\">www.napbirt.org<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-5180 \"><span class=\"entry-title rich-snippet-hidden\">How do I get my instrument repaired? It is still under warranty?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/connselmer.global-exposure.co.uk\/staging\/author\/global-exposure\/\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-21T10:47:11+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-5180\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-5180\" href=\"#collapse-1-5180\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I get my instrument repaired? It is still under warranty?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-5180\" aria-labelledby=\"faq_1-5180\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We require all warranty repair requests and inquiries to go back through the dealer that you purchased your instrument from. We do this because we do not have access to information such as whom a dealer sold something to or when they sold it, which dictates the warranty period. You will want to contact the dealer you bought your instrument from to discuss whether or not it still carries a factory warranty for repairs.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-5176 \"><span class=\"entry-title rich-snippet-hidden\">What is the price on a Conn Selmer, Inc. instrument?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/connselmer.global-exposure.co.uk\/staging\/author\/global-exposure\/\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-21T10:46:40+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-5176\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-5176\" href=\"#collapse-1-5176\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is the price on a Conn Selmer, Inc. instrument?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-5176\" aria-labelledby=\"faq_1-5176\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Conn Selmer, Inc. publishes manufacturer suggested retail prices (MSRP) for the United States only. These prices serve as a guideline. Dealers and music stores across the U.S. determine their own selling prices. Distributors and dealers outside the U.S. also set their own prices. Please consider more than price when buying a musical instrument, taking into account other important factors such as service, maintenance and repair, and other support that music stores can provide during and after the purchase.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-5174 \"><span class=\"entry-title rich-snippet-hidden\">Can I buy direct from you, or where can I purchase a Conn Selmer, Inc. instrument?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/connselmer.global-exposure.co.uk\/staging\/author\/global-exposure\/\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-21T10:46:30+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-5174\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-5174\" href=\"#collapse-1-5174\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I buy direct from you, or where can I purchase a Conn Selmer, Inc. instrument?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-5174\" aria-labelledby=\"faq_1-5174\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Use the <a href=\"https:\/\/connselmer.global-exposure.co.uk\/staging\/find-a-dealer\/\"><strong>Dealer Locator<\/strong><\/a> at top of the page to locate a dealer in your area, or you can browse our Outlet Store for Factory Direct Clearance opportunities.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-2815 \"><span class=\"entry-title rich-snippet-hidden\">I found a Prop 65 warning on my Conn Selmer product. What does it mean?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/connselmer.global-exposure.co.uk\/staging\/author\/global-exposure\/\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-12-29T15:27:38+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-2815\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-2815\" href=\"#collapse-1-2815\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I found a Prop 65 warning on my Conn Selmer product. What does it mean?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-2815\" aria-labelledby=\"faq_1-2815\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>&#8220;This product may contain chemicals known to the State of California to cause cancer, birth defects, and other reproductive harm,&#8221; is not what you expect to see when you open your new instrument case, bag or hardware accessory. You may even find it alarming. However, if you live in the state of California and look around, you will find this warning on items in your home, in restaurants and even theme parks.<\/p>\n<p>This warning is the result of a law passed in California in 1986, referred to as the California Safe Drinking Water and Toxic Enforcement Act of 1986, or more generally referred to as &#8220;Proposition 65.&#8221;<\/p>\n<p><a href=\"\/californiaprop65\/\"><strong>Read more here.<\/strong><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:20px;--awb-padding-bottom:20px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color5);--awb-bg-color-hover:var(--awb-color5);--awb-bg-size:cover;--awb-border-radius:16px 16px 16px 16px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:15px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:15px;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:15px;--awb-spacing-left-medium:15px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:15px;--awb-margin-bottom-small:0px;--awb-spacing-left-small:15px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:#ffffff;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h3 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\">Ask a question<\/h3><\/div><div class=\"fusion-form fusion-form-builder fusion-form-form-wrapper fusion-form-469\" style=\"--awb-tooltip-text-color:#ffffff;--awb-tooltip-background-color:#333333;--awb-field-margin-bottom:0px;--awb-form-placeholder-color:var(--awb-color8);--awb-form-text-color:var(--awb-color8);--awb-form-label-color:var(--awb-color1);--awb-form-border-color:#bababa;\" data-form-id=\"469\" data-config=\"{&quot;form_id&quot;:&quot;469&quot;,&quot;form_post_id&quot;:&quot;469&quot;,&quot;post_id&quot;:2815,&quot;form_type&quot;:&quot;ajax&quot;,&quot;confirmation_type&quot;:[&quot;redirect&quot;],&quot;redirect_url&quot;:&quot;\\\/thank-you\\\/&quot;,&quot;redirect_timeout&quot;:&quot;0&quot;,&quot;field_labels&quot;:{&quot;your_name&quot;:&quot;&quot;,&quot;phone&quot;:&quot;&quot;,&quot;email&quot;:&quot;&quot;,&quot;enquiry&quot;:&quot;&quot;,&quot;gdpr&quot;:&quot;&quot;},&quot;field_logics&quot;:{&quot;your_name&quot;:&quot;&quot;,&quot;phone&quot;:&quot;&quot;,&quot;email&quot;:&quot;&quot;,&quot;enquiry&quot;:&quot;&quot;,&quot;gdpr&quot;:&quot;&quot;,&quot;submit_1&quot;:&quot;&quot;,&quot;notice_1&quot;:&quot;&quot;},&quot;field_types&quot;:{&quot;your_name&quot;:&quot;text&quot;,&quot;phone&quot;:&quot;phone_number&quot;,&quot;email&quot;:&quot;email&quot;,&quot;enquiry&quot;:&quot;textarea&quot;,&quot;gdpr&quot;:&quot;checkbox&quot;,&quot;recaptcha_1&quot;:&quot;recaptcha&quot;,&quot;submit_1&quot;:&quot;submit&quot;,&quot;notice_1&quot;:&quot;notice&quot;},&quot;nonce_method&quot;:&quot;ajax&quot;,&quot;form_views&quot;:&quot;&quot;,&quot;form_views_counting&quot;:&quot;&quot;}\"><form action=\"https:\/\/connselmer.global-exposure.co.uk\/staging\/faq-items\/i-found-a-prop-65-warning-on-my-conn-selmer-product-what-does-it-mean\/\" method=\"post\" class=\"fusion-form fusion-form-469\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:;--awb-flex-shrink-medium:;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:;--awb-flex-shrink-small:;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-form-field fusion-form-text-field fusion-form-label-above\" style=\"\" data-form-id=\"469\"><input type=\"text\" autocomplete=\"off\"  data-empty-notice=\"Please enter your full name.\" name=\"your_name\" id=\"your_name\" value=\"\"  class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" placeholder=\"Your Name *\" data-holds-private-data=\"false\" minlength=\"0\"\/><\/div><div class=\"fusion-form-field fusion-form-phone-number-field fusion-form-label-above\" style=\"\" data-form-id=\"469\"><input type=\"tel\" autocomplete=\"off\"  data-empty-notice=\"Please enter your phone number.\" name=\"phone\" id=\"phone\" value=\"\"  class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" placeholder=\"Your Number *\" data-holds-private-data=\"false\"\/><\/div><div class=\"fusion-form-field fusion-form-email-field fusion-form-label-above\" style=\"\" data-form-id=\"469\"><input type=\"email\" autocomplete=\"off\"  data-empty-notice=\"Please enter your email.\" name=\"email\" id=\"email\" value=\"\"  class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" placeholder=\"Your Email *\" data-holds-private-data=\"false\"\/><\/div><div class=\"fusion-form-field fusion-form-textarea-field fusion-form-label-above\" style=\"\" data-form-id=\"469\"><textarea cols=\"40\" autocomplete=\"off\" data-empty-notice=\"Please tell us what you're interested in.\"  minlength=\"0\"  rows=\"2\" tabindex=\"\" id=\"enquiry\" name=\"enquiry\" class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" placeholder=\"Your Enquiry *\" data-holds-private-data=\"false\"><\/textarea><\/div><div class=\"fusion-form-field fusion-form-checkbox-field fusion-form-label-above\" style=\"\" data-form-id=\"469\"><fieldset><div class=\"fusion-form-checkbox\"><input tabindex=\"\" id=\"checkbox-gdpr-1-0\" type=\"checkbox\" value=\"I agree to the <a href='\/privacy-policy\/' style='color:#fff;font-weight:bold;text-decoration:underline;'>privacy policy<\/a>\" name=\"gdpr[]\" class=\"fusion-form-input\" data-holds-private-data=\"false\"\/><label for=\"checkbox-gdpr-1-0\">I agree to the <a href='\/privacy-policy\/' style='color:#fff;font-weight:bold;text-decoration:underline;'>privacy policy<\/a><\/label><\/div><\/fieldset><\/div><div class=\"fusion-form-field fusion-form-recaptcha-field fusion-form-label-above\" style=\"\" data-form-id=\"469\">\t\t\t\t<div class=\"form-creator-recaptcha\" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-form-recaptcha-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tid=\"g-recaptcha-id-form-469\"\n\t\t\t\t\t\t\tclass=\"fusion-form-recaptcha-v3 recaptcha-container \"\n\t\t\t\t\t\t\tdata-sitekey=\"6LcjtkctAAAAAJr_piewHuaUOXGnV3ynW2TVqVNZ\"\n\t\t\t\t\t\t\tdata-badge=\"inline\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<input\n\t\t\t\t\t\t\ttype=\"hidden\"\n\t\t\t\t\t\t\tname=\"fusion-form-recaptcha-response\"\n\t\t\t\t\t\t\tclass=\"g-recaptcha-response\"\n\t\t\t\t\t\t\tid=\"fusion-form-recaptcha-response-469\"\n\t\t\t\t\t\t\tvalue=\"\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"fusion-form-field fusion-form-submit-field fusion-form-label-above\" style=\"\" data-form-id=\"469\"><div ><button type=\"submit\" class=\"fusion-button button-flat button-xlarge button-custom fusion-button-default button-1 fusion-button-span-yes  button-default form-form-submit\" style=\"--awb-margin-bottom:20px;--button_accent_color:var(--awb-color5);--button_accent_hover_color:var(--awb-color1);--button_border_hover_color:var(--awb-color1);--button_gradient_top_color:var(--awb-color1);--button_gradient_bottom_color:var(--awb-color1);--button_gradient_top_color_hover:var(--awb-color4);--button_gradient_bottom_color_hover:var(--awb-color4);\" data-form-number=\"469\" tabindex=\"\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Enquire<\/span><\/button><\/div><\/div><div class=\"form-submission-notices data-notice_1\" id=\"fusion-notices-1\" data-instance=\"1\"><div class=\"fusion-alert alert success alert-success fusion-alert-center fusion-form-response fusion-form-response-success awb-alert-native-link-color alert-dismissable awb-alert-close-boxed\" role=\"alert\"><div class=\"fusion-alert-content-wrapper\"><span class=\"alert-icon\"><i class=\"awb-icon-check-circle\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-alert-content\">Thank you for your message. It has been sent.<\/span><\/div><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-label=\"Close\">&times;<\/button><\/div><div class=\"fusion-alert alert error alert-danger fusion-alert-center fusion-form-response fusion-form-response-error awb-alert-native-link-color alert-dismissable awb-alert-close-boxed\" role=\"alert\"><div class=\"fusion-alert-content-wrapper\"><span class=\"alert-icon\"><i class=\"awb-icon-exclamation-triangle\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-alert-content\">There was an error trying to send your message. Please try again later.<\/span><\/div><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-label=\"Close\">&times;<\/button><\/div><\/div><\/div><\/div><\/div><\/div><\/form><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-30","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Conn Selmer FAQs | Instrument Support &amp; Information<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about Conn Selmer instruments, repairs, warranties, purchasing and product information.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conn Selmer FAQs | Instrument Support &amp; Information\" \/>\n<meta property=\"og:description\" content=\"Find answers to frequently asked questions about Conn Selmer instruments, repairs, warranties, purchasing and product information.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/connselmer.global-exposure.co.uk\/staging\/faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"Conn Selmer Europe\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-07T08:37:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/connselmer.global-exposure.co.uk\/staging\/wp-content\/uploads\/New-Project-12.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1640\" \/>\n\t<meta property=\"og:image:height\" content=\"856\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/connselmer.global-exposure.co.uk\\\/staging\\\/faqs\\\/\",\"url\":\"https:\\\/\\\/connselmer.global-exposure.co.uk\\\/staging\\\/faqs\\\/\",\"name\":\"Conn Selmer FAQs | Instrument Support & Information\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/connselmer.global-exposure.co.uk\\\/staging\\\/#website\"},\"datePublished\":\"2025-10-09T09:01:51+00:00\",\"dateModified\":\"2026-07-07T08:37:43+00:00\",\"description\":\"Find answers to frequently asked questions about Conn Selmer instruments, repairs, warranties, purchasing and product information.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/connselmer.global-exposure.co.uk\\\/staging\\\/faqs\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/connselmer.global-exposure.co.uk\\\/staging\\\/faqs\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/connselmer.global-exposure.co.uk\\\/staging\\\/faqs\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/connselmer.global-exposure.co.uk\\\/staging\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQs\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/connselmer.global-exposure.co.uk\\\/staging\\\/#website\",\"url\":\"https:\\\/\\\/connselmer.global-exposure.co.uk\\\/staging\\\/\",\"name\":\"Conn Selmer Europe\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/connselmer.global-exposure.co.uk\\\/staging\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Conn Selmer FAQs | Instrument Support & Information","description":"Find answers to frequently asked questions about Conn Selmer instruments, repairs, warranties, purchasing and product information.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_GB","og_type":"article","og_title":"Conn Selmer FAQs | Instrument Support & Information","og_description":"Find answers to frequently asked questions about Conn Selmer instruments, repairs, warranties, purchasing and product information.","og_url":"https:\/\/connselmer.global-exposure.co.uk\/staging\/faqs\/","og_site_name":"Conn Selmer Europe","article_modified_time":"2026-07-07T08:37:43+00:00","og_image":[{"width":1640,"height":856,"url":"https:\/\/connselmer.global-exposure.co.uk\/staging\/wp-content\/uploads\/New-Project-12.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/connselmer.global-exposure.co.uk\/staging\/faqs\/","url":"https:\/\/connselmer.global-exposure.co.uk\/staging\/faqs\/","name":"Conn Selmer FAQs | Instrument Support & Information","isPartOf":{"@id":"https:\/\/connselmer.global-exposure.co.uk\/staging\/#website"},"datePublished":"2025-10-09T09:01:51+00:00","dateModified":"2026-07-07T08:37:43+00:00","description":"Find answers to frequently asked questions about Conn Selmer instruments, repairs, warranties, purchasing and product information.","breadcrumb":{"@id":"https:\/\/connselmer.global-exposure.co.uk\/staging\/faqs\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/connselmer.global-exposure.co.uk\/staging\/faqs\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/connselmer.global-exposure.co.uk\/staging\/faqs\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/connselmer.global-exposure.co.uk\/staging\/"},{"@type":"ListItem","position":2,"name":"FAQs"}]},{"@type":"WebSite","@id":"https:\/\/connselmer.global-exposure.co.uk\/staging\/#website","url":"https:\/\/connselmer.global-exposure.co.uk\/staging\/","name":"Conn Selmer Europe","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/connselmer.global-exposure.co.uk\/staging\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"}]}},"_links":{"self":[{"href":"https:\/\/connselmer.global-exposure.co.uk\/staging\/wp-json\/wp\/v2\/pages\/30","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/connselmer.global-exposure.co.uk\/staging\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/connselmer.global-exposure.co.uk\/staging\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/connselmer.global-exposure.co.uk\/staging\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/connselmer.global-exposure.co.uk\/staging\/wp-json\/wp\/v2\/comments?post=30"}],"version-history":[{"count":9,"href":"https:\/\/connselmer.global-exposure.co.uk\/staging\/wp-json\/wp\/v2\/pages\/30\/revisions"}],"predecessor-version":[{"id":10117,"href":"https:\/\/connselmer.global-exposure.co.uk\/staging\/wp-json\/wp\/v2\/pages\/30\/revisions\/10117"}],"wp:attachment":[{"href":"https:\/\/connselmer.global-exposure.co.uk\/staging\/wp-json\/wp\/v2\/media?parent=30"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}